Orders are shipped within 3-7 business days on placement of the order, except for orders placed on Sundays and national holidays, which are processed on the next working day.

Your purchase is eligible for return or replacement only if an incorrect product was delivered to you or if the product you receive has a genuine quality or manufacturing defect or damage.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

If your purchase meets our return criteria as stated above, please email us at care@lovedwell.com within 48 hours of delivery. Check out our Return Policy for more details.